Designation: Helpdesk Executive.
Job Description:
* respond to requests for technical assistance in person, via phone, electronically
* diagnose and resolve technical hardware and software issues
* research questions using available information resources
* advise user on appropriate action
* follow standard help desk procedures
* log all help desk interactions
* administer help desk software
* redirect problems to appropriate resource
* identify and escalate situations requiring urgent attention
* track and route problems and requests and document resolutions
* prepare activity reports
* stay current with system information, changes and updates
Education and Experience
* Minimum HSC passed.
* working knowledge of fundamental operations of relevant software, hardware and other equipment
* knowledge of relevant call tracking applications
* knowledge and experience of customer service practices
Key Competencies
* oral and written communication skills
* learning skills
* customer service orientation
* problem analysis
* problem-solving
* adaptability
* planning and organizing
* attention to detail
* stress tolerance
Interested candidates only send your resume on venkatmim07@yahoo.co.in
Job Description:
* respond to requests for technical assistance in person, via phone, electronically
* diagnose and resolve technical hardware and software issues
* research questions using available information resources
* advise user on appropriate action
* follow standard help desk procedures
* log all help desk interactions
* administer help desk software
* redirect problems to appropriate resource
* identify and escalate situations requiring urgent attention
* track and route problems and requests and document resolutions
* prepare activity reports
* stay current with system information, changes and updates
Education and Experience
* Minimum HSC passed.
* working knowledge of fundamental operations of relevant software, hardware and other equipment
* knowledge of relevant call tracking applications
* knowledge and experience of customer service practices
Key Competencies
* oral and written communication skills
* learning skills
* customer service orientation
* problem analysis
* problem-solving
* adaptability
* planning and organizing
* attention to detail
* stress tolerance
Interested candidates only send your resume on venkatmim07@yahoo.co.in
http://chennai.quikr.com/Helpdesk-Executive-chennai-W0QQAdIdZ71070490?utm_medium=alerts&utm_source=automail&utm_campaign=mail-alerts&aid=BW9WMQc2VmMNOFBjUTA=&p=3
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